Return Policy


Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

To begin a return, please email Emily at hello@landandshe.com and please provide your Order #.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@landandshe.com 


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 


Exchanges

If an order arrives damaged, for example a print that has been bent upon arrival, please contact me and attach photos so I can send a claim to USPS. I will ship a free replacement of the same item(s) damaged and waive any shipping charge.

Please send the damaged item to:
Land & She
118 Market Street
Philadelphia, PA 19106 

Shipping

To return your product, you should mail your product to: 
Land & She
118 Market Street
Philadelphia, PA 19106 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.